Opteven: 500 tickets taken over with no service interruption
Full takeover of support and application maintenance for the Jira Service Management platform, with no interruption for the teams.
Your teams, your processes and your tools do not move at the same pace. We align them with your vision, and make every AI agent a new colleague. Never a replacement.
Atlassian Platinum Solution Partner · Paris & Lyon
Understand, scope, deploy, drive adoption, keep it alive: adoption is not the last stage.
500 tickets taken over with no service interruption.
A project has a start, a budget, and a release date. Your business, meanwhile, keeps changing.
We build an organisation able to adapt continuously. Because a successful project is not a delivered project, it is a project that is used.
Listing actual uses, grasping the stakes, identifying the risks.
Taking account of governance, sovereignty and reporting, defining the scope and securing it.
Designing, configuring, integrating, giving every tool or AI agent a clear role in the organisation.
Supporting the teams and the way practices evolve. That is the success criterion, and it is prepared from day one.
Support, application maintenance, managed services: service continuity, commitments met, changes as needs arise.
Adoption is not the last stage: it is built from the scoping stage and continues in everyday use.
Five days to a roadmap you can act on.
02Change managementAdoption from day one.
03Service management, ITSM and ESMYour service management processes, genuinely adopted.
04Support, application maintenance and managed servicesService continuity and adapting to change.
05IT cost controlMaking costs visible and manageable.
06Project and portfolio managementSettling business priorities and budgets.
Change management is not just training, but it can rarely do without it. At BleuLemon, we see training as an essential moment of exchange, sharing and ownership.
We have developed a full catalogue of training courses covering the activities, methods and tools of the IT department.
See the training catalogueWe have been supporting IT departments since 2008
Logos are placeholders in the prototype; official files and permissions still to be confirmed.
We build your specific constraints in from the design stage.
01Manufacturing & DefenceExport Control and operational sovereignty
02Banking & InsuranceDORA and NIS2
03Retail & DistributionTime-to-market and service continuity
04LuxuryConfidentiality and brand protection
Full takeover of support and application maintenance for the Jira Service Management platform, with no interruption for the teams.
Atlassian Cloud migration carried out under the regulatory constraints of French health insurance direct billing.
Connect AI to your business tools without sacrificing security or governance.
Read the article →Volume is reassuring, but the quality of the service shows elsewhere: first contact, back-and-forth, workarounds.
Read the article →The end of Data Center imposes a deadline on you. It also gives you the chance to rethink your trajectory.
Read the article →A question that finds no answer here is dealt with in a thirty-minute conversation, about your actual context rather than a general case.
Talk to an expertThrough an assessment: we understand your situation, your friction points and your priorities, then build a realistic trajectory. You get a shared view, settled priorities and a workable action plan.
No. An Atlassian Platinum partner since 2008, we also work with Matrix42, IBM Apptio, OpenProject and XWiki. The right solution is not the one we would rather implement, but the one that lastingly finds its place in your organisation.
Yes. We scope, we deploy, we drive adoption and we keep it alive. Our role does not stop at configuration: the platform has to find its place in your processes and be genuinely used by your teams.
Support, application maintenance and managed services take over: service continuity, commitments met, changes as needs arise. A project is not finished when it is delivered: it is successful when it goes on producing value.
An assessment takes a few weeks. A migration or a transformation runs from a few months to more than a year. Our relationships last: 83% of our target clients have stayed with us over the past three years.
Yes, provided it is brought in with clear governance: a defined mission, controlled access, a measured contribution. We help you identify the uses that are genuinely useful: the aim is not to multiply agents.