FAQ: the questions asked before choosing an IT consultancy.

We always start by understanding the why behind the request.

The stated need is our starting point, not necessarily our conclusion. We seek to understand the objectives, the ways of working, the irritants, the constraints and the expected results.

This lets us answer the request precisely, but also challenge it when another scope, another priority or another trajectory looks more relevant. The Assessment.

Our approach follows five stages: understand, scope, deploy, drive adoption, keep it alive.

Understanding means starting from reality. Scoping sets the objectives, the scope and the success criteria. Deploying implements the solution. Driving adoption works on ways of working, training and practices. Keeping it alive covers support, changes and continuous improvement.

This framework stays the same across our engagements, even if its operational form varies with the subject. The five-stage framework.

We start by understanding the why: the objectives, the ways of working, the processes, the irritants and the expected results. The tool comes afterwards.

Our approach connects scoping, implementation, change management and long-term operation. A tool can be perfectly installed and produce no value if it does not find its place in the organisation. Change management.

A successful project is one that lastingly produces the expected value, not just a project that has been delivered.

Success is measured in use: real adoption, process efficiency, service quality, the ability to make better decisions, and the solution's capacity to evolve with the organisation.

A project that lives on is also a project that keeps improving after its release. Change management.

With them. We prefer to see ourselves as a partner in your success rather than simply a supplier of solutions.

We favour co-construction and skills transfer. Your teams remain the owners of the decisions, the ways of working and how things run over time.

Our consultants can scope, deploy, train, document and support your teams so that the knowledge and the ability to develop the solutions stay with you at the end of the engagement. Change management.

By preparing, from the outset, your teams' ability to take back control.

We document, we train, we transfer knowledge and we make sure the solutions put in place stay understandable and workable without excessive dependence on us.

Reversibility is part of how we design an engagement, whether it concerns a tool, a support arrangement or an organisation. Training.

We seek to keep control of the models, the access rights, the data, the rules and the costs. Where relevant, a cross-cutting governance layer makes it possible to use several models or providers and to let the AI already present in your information system work side by side.

The aim is not to multiply agents, but to define what they can do, with what rights, under what control and for what value. AI governance and agents.

Yes.

Our Atlassian expertise is strong, but it does not determine the solution we recommend. We start by understanding the need and the constraints, then we choose the appropriate technology. We also work with Matrix42, IBM Apptio, OpenProject, XWiki or other solutions when their context of use makes them more relevant.

The right solution is not the one we would rather implement, but the one that lastingly finds its place in your organisation. The Atlassian pillar.

Yes.

We work with organisations facing strong constraints of security, sovereignty, compliance or business continuity.

Depending on the sector, this can involve DORA, NIS2, operational sovereignty, access control, reversibility or the specific constraints of sensitive environments. These subjects are built in from the scoping stage and handled with the security, compliance and business teams concerned. Our industries.

The model depends on the nature of the engagement.

Assessments are generally delivered on a fixed-price basis, over a defined scope and duration. Projects are priced from the agreed objectives and scope. Application maintenance works on an envelope of effort, with each request estimated before it is carried out. Support corresponds to service availability rather than time consumed.

In every case, we aim to make the scope, the commitments and the billing model understandable before we begin. The Assessment.

The lead time depends on the type of engagement, the availability of the expertise needed and the complexity of the subject.

A first conversation quickly qualifies the scope, the constraints and the deadlines. We then propose a realistic setup and start date. Contact us.

Yes.

We work on private and public tenders, in France and in multi-site and multi-country contexts.

We can provide the items usually requested: references, certifications, CSR commitments, administrative documents, an introduction to the teams, methodology and engagement governance. Our CSR commitments.