Luxury: heightened confidentiality, service quality and adoption.
In luxury, the demand bears as much on discretion as on perceived quality. Internal systems have to stay reliable, simple to use and consistent with the standard the house sets, while protecting projects, data, access and brand image.
Atlassian Platinum Solution Partner since 2008 · French consultancy · Paris and Lyon
Three requirements specific to the industry.
The perceived quality of the internal tool is judged with the same eye as everything else. It carries your employer brand too.
Projects, suppliers, schedules, products, data or commercial information may carry different levels of sensitivity. Access, test environments and project communications have to reflect that.
Boutiques, workshops, head offices and central functions work in different contexts, languages, time zones and rhythms. Change has to be prepared population by population and rolled out gradually.
Discretion must never get in the way of effectiveness. It has to be built into the way the service is designed.
What we put in place
| Requirement | Intended effect | What BleuLemon puts in place |
|---|---|---|
| Quality of the internal service | A portal that is used, not bypassed | Short journeys, wording reviewed, a knowledge base written for use, adoption indicators. |
| Privacy | Genuine partitioning of access | Separate scopes, permission reviews, access workflows, anonymised or masked data sets in testing. |
| International network | Deployment without disruption | An adoption plan per population, local champions, deployment in waves, switchover rehearsals. |
| Lean teams | A sustainable administration workload | Automation, skills transfer, documentation and application maintenance taking over where needed. |
| Reversibility | Keeping the ability to leave | Handover documentation, archiving of histories, retention of usable formats and preparation for continuity. |
Adoption is built throughout the project. Our approach is set out on the page Adoption and change management.
Confidentiality, in practice.
We publish no name and no logo without explicit agreement. For houses that wish to stay confidential, we can present anonymised arrangements, methods and results in a meeting, without revealing the client's identity.
The same logic applies to data and systems: partitioned access, permission reviews, data sets suited to test environments and documented reversibility where the context calls for it.
Frequently asked questions
A question that finds no answer here is dealt with in a thirty-minute conversation, about your actual context rather than a general case.
Talk to an expertWhy no named reference in luxury?
Because the houses we work with do not allow publication by name. We would rather show nothing than publish a logo or a name without explicit agreement. We can arrange a conversation with these clients if you wish, with their agreement.
How do you guarantee confidentiality during an engagement?
Through the partitioning of access, permission reviews, the use of data suited to test environments and the contractual commitments applicable to the project.
How do you measure adoption of a new tool across an international network?
On usage, not on logins. Three indicators are enough to start: the share of requests made through the portal, knowledge article views per ticket, and users' stated satisfaction. We track them by population and by country, wave after wave.
Can you deploy gradually, country by country or population by population?
Yes. It is often preferable. Waves let you test the journeys, fix the irritants and adjust the support before going wide.
Going further: Adoption and change management·IT service management (ITSM / ESM)·Support, application maintenance and managed services·Training